A WhatsApp assistant: answering enquiries day and night

When you fill in the brief form on our site, your details do not go to an email inbox. They go straight to WhatsApp. That was a deliberate choice. In Türkiye, and in fields like health tourism in Europe too, people are most comfortable talking to a brand on WhatsApp. Instead of a form that gets an email reply days later, we wanted a channel where the conversation starts right away.

From form to conversation

Our form asks for a name, phone number, the services you are interested in, a budget range and a short message. When you press send, these details become a tidy message and WhatsApp opens. The visitor sends the message themselves, and nothing is stored on our site. Our team sees the conversation with all the details from the first message.

When do you need an assistant?

When enquiries pile up, or arrive outside working hours, a team cannot reply to every message straight away. In fields like health tourism, with enquiries from different time zones, that is a real loss. This is where a WhatsApp assistant comes in.

What the assistant does

• Answers common questions in the brand's voice
• Collects the details needed for a quote, step by step
• Takes appointment or call requests
• Hands the conversation to a team member when needed
• Logs the collected details in a CRM or a spreadsheet

What it does not do

An assistant does not replace a sales person or a doctor. In healthcare it gives no medical advice and does not negotiate prices. Its job is to handle the first contact, collect the details and hand the conversation, ready to go, to the right person. The sample chat on our service page is built the same way.

In the brand's voice

The most noticeable thing about an assistant is how it talks. An assistant that sounds like a robot can be worse than no assistant at all. So we write its tone together with the language the brand uses on social media and its website. Short sentences, plain words, and an assistant that can say "let me ask the team" when it should.

Who owns the data?

The WhatsApp Business account and the collected data are always held in the brand's name. The privacy notices and consents needed to process personal data are part of the setup.

Working with ads

For ads that lead to WhatsApp, the assistant directly affects results. Replying to a night-time enquiry the next morning is very different from replying immediately. We wrote about that link in health tourism ads in our Rememore post.

For WhatsApp assistants and automation, head to our AI and mobile page.